Although we deeply appreciate your generosity, we do not accept tips. We promote the idea of bodywork as health care; therefore, it would be inappropriate for us to accept gratuity (just as it would seem strange to tip your chiropractor, acupuncturist, or nurse). The very best ways you can show your appreciation for our work are to come back as soon as you can, and to tell everyone you know about us. (note: please don’t neglect to generously tip your massage therapist if you get a massage in a spa or hotel – they often work for tips.)
Sometimes, massage isn't the best treatment when you're sick. We reserve the right to refuse treatment if we feel that your condition would not be best served by massage therapy, and/or if we feel your condition could reasonably transmit illness to us or other clients. In these cases, you will not be charged for your session, of course. If you're sick, please call us before your appointment, so we can decide the best action. Read HERE for some examples of conditions contraindicated for massage.
Online scheduling is for returning massage clients only. WSW staff has to set you up for online booking - you cannot do it yourself. So give us a ring and we'll set you up for online booking - or we can do it at your next appointment. Same-day sessions can't be booked online, but give us a call and we'll see if we can get you in!
We reserve your appointment time just for you. If you need to cancel your session, we ask that you give us 24 hours notice. We now charge the full value of the scheduled treatment for appointments missed without 24 hour notice.
We do our best to start your appointment on time, and we ask that you arrive at your scheduled time. If you arrive late, we reserve the right to shorten your appointment without a discount if someone is scheduled directly after you.
As massage therapists, we are not able or authorized to diagnose any condition, to prescribe medications or food supplements, or to perform any treatment outside of our training as a massage therapists. Any suggested further treatments or activities (such as visiting an acupuncturist, or stretching at home) are undertaken on your own, at your own risk, and we are not liable for the results of such activities.