Our goal is to be sure you know your needs have been heard, honored, and met. Bodywork is service, in the highest sense of the word. It's a cooperative effort between client and therapist. We want you to feel empowered to ask questions and give us feedback. Empowerment is what helps people heal.
Massage therapy is an art and a science — and it's also a service. Accepting tips is a way to buffer our income’s unpredictability. We're committed to doing our best work regardless of gratuity, but if you have the means, we appreciate it! Other ways to show your gratitude for our work: by coming back as soon as you can, and telling everyone you know about us. We don't expect tips from automobile (or other) insurance clients. Read about our thought process. Tips are cash or venmo.
Sometimes, massage isn't the best idea. We reserve the right to refuse treatment if we feel that your condition would not be best served by massage therapy, and/or if we feel your condition could reasonably transmit illness to us or other clients. In these cases, you will not be charged for your session.
We don't charge 50% for sick cancels... please stay home if you're sick! Whenever possible, though, give us as much of a heads up as you can. The second that nose starts to tickle, let us know! Call or text; we won't see email in time. We do reserve the right to charge a small inconvenience fee for extreme last minute sick cancels, on a case by case basis.
Consult your physician or health care professional if you have a condition (such as osteoporosis, heart or circulatory problems, diabetes, or cancer) that may require caution in regards to receiving bodywork. Massage is not recommended for those with fever, acute infection, skin eruptions, pitting edema, or untreated high blood pressure. Other illnesses may result in temporary worsening of symptoms after massage. Call us before your appointment if you are uncertain.
We reserve your appointment time just for you. We require a credit card to schedule an appointment. We now require a full 24 hour notice if you have to cancel an appointment. This will give your therapist a chance to schedule someone else during that appointment time. The best case scenario is you send someone in your stead, but if not, please give at least 24 hours notice. Call or text; we won't see email in time. Appointments canceled with less than 24 hours notice will be charged our 50% cancelation fee. That's 50% of the regular price of the scheduled session.
We do our best to start your appointment on time, and we ask that you arrive at your scheduled time. If you arrive late, we reserve the right to shorten your appointment without a discount if someone is scheduled directly after you.
As massage therapists, we are not able or authorized to diagnose any condition, to prescribe medications or food supplements, or to perform any treatment outside of our training as a massage therapists. Any suggested further treatments or activities (such as visiting an acupuncturist, or stretching at home) are undertaken on your own, at your own risk, and we are not liable for the results of such activities. A parent or guardian is required to sign a release for clients younger than 18.
WSW has a zero tolerance policy for clients who seek sexual favors, are lewd, act aggressively, ignore professional boundaries, or otherwise make our workers feel unsafe or uncomfortable.