accountability.

Our goal is to be sure you know your needs have been heard, honored, and met. Bodywork is service, in the highest sense of the word. It's a cooperative effort between client and therapist. We want you to feel empowered to ask questions and give us feedback. Empowerment is what helps people heal. 

tips

Massage therapy is an art and a science — and it's also a service. Accepting tips is a way to buffer our income’s unpredictability. We're committed to doing our best work regardless of gratuity, but if you have the means, we appreciate it! Other ways to show your gratitude for our work: by coming back as soon as you can, and telling everyone you know about us. We don't expect tips from automobile (or other) insurance clients. Read about our thought process.

illness

Sometimes, massage isn't the best treatment when you're sick. We reserve the right to refuse treatment if we feel that your condition would not be best served by massage therapy, and/or if we feel your condition could reasonably transmit illness to us or other clients. In these cases, you will not be charged for your session, of course. If you're sick, please call us before your appointment, so we can decide the best action. 
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precautions

Consult your physician or health care professional if you have a condition (such as osteoporosis, heart or circulatory problems, diabetes, or cancer) that may require caution in regards to receiving bodywork. Massage is not recommended for those with fever, acute infection, skin eruptions, pitting edema, or untreated high blood pressure. Other illnesses may result in temporary worsening of symptoms after massage. Call us before your appointment if you are uncertain.
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missed appointments

We reserve your appointment time just for you. We require a credit card to schedule an appointment. We will charge your card a 50% fee (50% of the regular price for the booked session) for a missed appointment or same day cancel (unless you're sick).

timeliness

We do our best to start your appointment on time, and we ask that you arrive at your scheduled time. If you arrive late, we reserve the right to shorten your appointment without a discount if someone is scheduled directly after you.

disclaimer

As massage therapists, we are not able or authorized to diagnose any condition, to prescribe medications or food supplements, or to perform any treatment outside of our training as a massage therapists. Any suggested further treatments or activities (such as visiting an acupuncturist, or stretching at home) are undertaken on your own, at your own risk, and we are not liable for the results of such activities. A parent or guardian is required to sign a release for clients younger than 18.
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zero tolerance

WSW has a zero tolerance policy for clients who seek sexual favors, are lewd, act aggressively, ignore professional boundaries, or otherwise make our workers feel unsafe or uncomfortable.